Refund policy

MARYBEN STORE

8 Johnson Street, Ilupeju, Off Coker Road, Lagos  ·  08034346785  ·  marybenstore.com.ng


Refund & Returns Policy

Last updated: March 2026


At Maryben Store, we want every customer to be completely satisfied with their purchase. If something isn't right, we'll do our best to sort it. Please read this policy carefully before placing your order.



1. Our Commitment to You

We take pride in supplying quality stationery, school supplies, office materials, and party items to Lagos families and businesses. Every order is packed carefully before it leaves our store. If there is a problem with your order, we are here to help — reach us anytime on WhatsApp at 08034346785.



2. Return Window

You may request a return within 3 days of receiving your order. After 3 days from the confirmed delivery date, we are unable to accept returns.


To be eligible for a return, your item must meet all of the following conditions:

  • Unused and in its original condition

  • In original packaging — sealed packs must remain sealed

  • Accompanied by your order number or proof of purchase

  • Reported to us via WhatsApp (08034346785) within the 3-day window



3. Items That Cannot Be Returned

Due to the nature of our products, the following items are non-returnable once purchased:


Consumable & opened items

  • Pens, pencils, markers, crayons, or any writing instruments once opened

  • Paper products — loose sheets, reams of paper, or any paper once removed from packaging

  • Art materials — paints, glue, scissors, or brushes that have been used

  • Ink cartridges or toners that have been opened or installed


Party & celebration items

  • Balloons (inflated or uninflated once removed from packaging)

  • Decorations, streamers, banners, or confetti once opened

  • Party bags, gift wrap, or ribbons once used or cut


Other non-returnable items

  • Items purchased on sale or at a discounted price

  • Gift cards or vouchers

  • Items without original packaging or proof of purchase

  • Items damaged due to customer misuse or improper storage



4. Damaged or Wrong Items

If your order arrives damaged or you receive the wrong item, we sincerely apologise and will resolve it promptly at no cost to you.


What to do:

  • Take a clear photo of the damaged or incorrect item immediately upon delivery

  • Send the photo via WhatsApp to 08034346785 within 24 hours of receiving your order

  • Include your order number in the message


We will review your complaint and respond within 1 business day. Resolution options include a full replacement, exchange, or refund at our discretion depending on stock availability.


Important: Damage claims reported after 24 hours of delivery cannot be processed. Please inspect your order as soon as it arrives.



5. How to Initiate a Return

Do not send items back without first contacting us. Returns sent without prior approval will not be accepted.


Step 1 — Contact us

Send a WhatsApp message to 08034346785 with your order number, the item(s) you wish to return, and the reason for the return.


Step 2 — Await approval

We will review your request and respond within 1–2 business days. If your return is approved, we will provide instructions on how and where to send the item.


Step 3 — Return the item

Pack the item securely in its original packaging and send it to our Ilupeju store address. Return delivery costs are the responsibility of the customer unless the item was damaged or incorrect.


Step 4 — Inspection & resolution

Once we receive and inspect the item (usually within 1–2 business days), we will notify you of the outcome and process your refund or exchange.



6. Refunds

If your return is approved, refunds are processed as follows:


  • Refund method: Bank transfer to your Nigerian bank account

  • Timeframe: Within 3–5 business days of receiving and inspecting the returned item

  • You will be notified via WhatsApp once the refund has been sent


Please note: Refunds are for the item value only. Original delivery fees are non-refundable unless the return is due to our error (wrong or damaged item).


We do not process refunds to card or payment platform directly. All refunds are made via bank transfer. Please have your account details ready when contacting us.



7. Exchanges

If you would like to exchange an item for a different size, type, or product, please contact us on WhatsApp. Exchanges are subject to stock availability. If the replacement item is of higher value, you will be asked to pay the difference. If it is of lower value, we will refund the difference via bank transfer.



8. In-Store Returns

If you prefer, you are welcome to return eligible items in person at our Ilupeju store during opening hours:


  • Address: 8 Johnson Street, Ilupeju, Off Coker Road, Lagos

  • Opening hours: Monday – Saturday, 9am – 6pm

  • Sunday: Closed


Please bring your order confirmation or proof of purchase when visiting in person.



9. Contact Us

If you have any questions about this policy or your order, please do not hesitate to reach out:


  • WhatsApp / Phone: 08034346785 (Monday – Saturday, 9am – 6pm)

  • In person: 8 Johnson Street, Ilupeju, Off Coker Road, Lagos

  • Website: marybenstore.com


We are a real Lagos business and we stand behind every order we send out. Your satisfaction matters to us.



© 2026 Maryben Store, Ilupeju Lagos. All rights reserved.